Innovation is at the heart of Mondrian. We constantly seek new ways to improve and deliver exceptional IT solutions to our clients.
Implemented Salesforce Service Cloud Case Management System to support Access Help Line Call Counselors to support DC residents.
Developed Salesforce Work Order Management system and improved work order completions and predictive maintenance.
Developed System Automation for case management to reduce backlog and improve service efficiency for DC.
Operationalized tools for financial management and water/sewer infrastructure.
Developed Automation for Capital planning analytics and financials reporting for operational spending.
Implemented AWS Enterprise Data Warehouse and business intelligence capability.
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